Decide to write again, to progress my complaint
Here's the letter. I also posted this using recorded-delivery in-case they "lost" the first...
This letter is to follow-up my previous letter and email (reference: 1743311) of the 30th January 2012 regarding the suspension of my mobile phone service
Please acknowledge receipt of my letter. A copy of my original letter is attached.
Please inform me if you are unable to progress my complaint further.
Enc. Letter of complaint dated 30th January 2012