...or What I've learned from this whole sorry mess..
So there you have it after 111 days, or 15 weeks (if you prefer) not even a simple acknowledgement that the point was worth making...
The sad thing is Virgin didn't even need to deny that they'd provided the wrong information in the first place! So "never apologize; never explain" wins the day; along with throwing a few pennies on the table.
Feel free to take what you want from this, but as far as I'm concerned:-
So... it's off to Carphone Warehouse
later dudes :-)